BOOKING POLICY

At LUNARA PRINCESS, every piece is prepared with care and attention to detail. To secure your order, we operate through an advance reservation system.

Advance Deposit

• A 50% deposit of the total order value is required to confirm every reservation.

• The deposit is deducted from the total purchase price.

• The remaining 50% is payable according to the payment details confirmed with you.

• Your order enters preparation only after the deposit has been received and your order details have been confirmed.

Preparation Time

Our standard preparation time is 48–72 business hours from order confirmation and receipt of the deposit.

Order Confirmation

Once your deposit is received, you will receive confirmation of your reservation and the details of your selected piece.

Cancellations

For cancellation requests, please contact our Client Care team. Requests will be reviewed according to the order's production status and applicable consumer protection laws.

Important

Please review your order details carefully before confirming your reservation, especially for personalized pieces and custom gemstone selections.

SHIPPING & DELIVERY

LUNARA PRINCESS offers worldwide shipping, bringing the world of Lunara to you wherever you are.

Order Processing

Each piece is prepared with care and attention to detail.

Our standard preparation time is 48–72 business hours after your order has been confirmed and the 50% deposit has been received.

Shipping Time

Once your piece is ready, your order will be dispatched within 72 business hours.

Delivery time after dispatch depends on the destination, courier service and customs procedures.

International Orders

International shipments may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the responsibility of the recipient unless otherwise stated.

Delivery Information

Please ensure that your shipping address and contact details are accurate when placing your order.

Tracking details will be shared when available.

For shipping enquiries, please contact our Client Care team.

CREATE YOUR LUNARA

Your necklace is more than a piece of jewelry. It is a personal expression of your identity within the world of LUNARA PRINCESS.

CREATE YOUR LUNARA allows you to select your gemstones and create a combination that reflects your own style.

Designing Your Piece

• Select your preferred gemstones and their positions.

• Review your final design carefully before submitting your order.

• Your selected combination will be used as the reference for preparing your necklace.

Design Confirmation

After submitting your design, you will receive confirmation of your selected combination and reservation details.

Reservation & Payment

A 50% deposit of the total order value is required to confirm your custom necklace. The remaining 50% is payable according to the payment details confirmed with you.

Preparation & Shipping

• Preparation takes 48–72 business hours after confirmation and receipt of the deposit.

• Once ready, your necklace will be dispatched within 72 business hours.

Important

Please ensure that your gemstone selections are correct before confirming your order. Personalized designs are prepared according to the choices approved by the customer.

Your LUNARA is yours. Make it unmistakably yours.